The CUInsight Experience podcast: Denise Stevens – Adjusting to innovation (#70)

first_imgThank you for tuning in to episode 70 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of This episode is brought to you by our friends at PSCU. As the nation’s premier payments CUSO, PSCU proudly supports the success of more than 1,500 credit unions.Whether it’s grocery delivery, UberEats, or Amazon Prime, consumers are rapidly adapting to new, online methods of service and delivery in order to protect their health and well being. Likewise, many credit unions are seeing a dramatic rise in contactless payments via Apple Pay, Samsung Pay, and more. To learn more about what this might mean for the future of payments, I’m talking with Denise Stevens, Chief Product Officer at PSCU, on this week’s episode. Denise and I dig into the changing nature of payments and what it means for credit unions, and how PSCU has been on the leading edge of the transformation since before COVID-19. Denise also shares some insights into our current situation, specifically fraud prevention efforts, as well as discusses some of the exciting new payment features her team is exploring in light of our current situation. During the leadership and life hacks portion, Denise and I chat about her approach to leadership, the strategy she uses to make difficult decisions, and why she believes that humor is one of the best tools that leaders have in their arsenal. We also talk about some of the mistakes she made as a young leader, what she’s learned from her mentors, and why it’s so important to lean on your network when you’re feeling lost – especially following the birth of a child. We have some fun with the rapid-fire questions, as we learn more about Denise’s career aspirations growing up, her morning reflection routine, and her favorite albums/bands of all time. You definitely don’t want to miss this great interview. Be sure to give it a listen! Find the full show notes on cuinsight.comSubscribe on: Apple Podcasts, Spotify, Google Play, Stitcher Books mentioned on The CUInsight Experience podcast: Book List How to find Denise:Denise Stevens, Chief Product Officer at PSCUdstevens@pscu.comwww.pscu.comLinkedIn | Facebook | Twitter Show notes from this episode:A big shout-out to our friends at PSCU, an amazing sponsor of The CUInsight Experience podcast. Thank you! Shout-out: Chuck FaganShout-out: VISAShout-out: MastercardShout-out: UberEatsShout-out: DoorDashShout-out: NICE Shout-out: Lean IndustriesShout-out: Denise’s sonShout-out: David MillerShout-out: CUES Shout-out: John PembrokeAlbum mentioned: Crash by the Dave Matthews BandAlbum mentioned: The Joshua Tree by U2Album mentioned: Rearview Mirror by Pearl JamShout-out: Jill NowackiShout-out: Denise’s parents Previous guests mentioned in this episode: Chuck Fagan, John Pembroke, Jill Nowacki (episodes 4, 18, 37 & 64),You can find all past episodes of The CUInsight Experience here. In This Episode:[02:00] – Denise, welcome to the show![02:56] – Denise speaks about contactless payments and how important they are during this pandemic, as well as the changes she sees happening industry-wide.[05:41] – Do you think the pandemic will change how members do business with credit unions in the future?[07:27] – Denise discusses whether contactless payments will add to the chance of fraud.[09:47] – Denise shares what PSCU is doing to help credit unions keep in line with the pace of change.[13:59] – Denise speaks about PSCU’s innovation team that looks for new partners.[15:45] – A year from now, what will you be most proud of that PSCU has accomplished?[18:45] – Denise shares what inspired her to take the position as chief product officer at PSCU.[19:43] – Denise believes her leadership style is direct, but she is fair, and she has a great sense of humor.[20:53] – Let’s not be average is something she tells her team all the time.[22:02] – Did you have to cultivate the ability to make the hard decisions, or did it come easily?[23:45] – Denise says that having a sense of humor is what makes a great leader.[24:59] – Denise shares a mistake she made as a young leader and the mistakes she sees young leaders make today.[26:48] – Is there a piece of advice or a lesson you learned that you still use today?[28:23] – Denise speaks about some fantastic bosses that mentored her along her journey.[30:01] – Was there a time in your career that you felt lost or had self-doubt, and how did you work through it?[33:06] – Denise shares what a typical workday looks like and what a perfect day would entail.[34:26] – Denise tells us a hack she has learned to stay productive while working at home.[35:53] – Denise believes that spending time with her family recharges her, and that she has recently taken up golf. [36:53] – Denise shares what she was like in high school, and the first time she got into memorable trouble.[37:46] – What did you want to be when you grew up?[38:12] – Denise says if she doesn’t have a period of morning reflection with a cup of coffee she feels very flustered the rest of the day. [39:15] – What is your favorite album of all time?[40:13] – What book do you think everyone should read?[41:02] – Denise shares what has become more important and what has become less.[42:22] – When you hear the word success, who is the first person that comes to mind?[44:24] – Denise shares her final thoughts and asks.[44:57] – Thank you so much, Denise, for being on the show. 7SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Randall Smith Randall Smith is the co-founder of, the host of The CUInsight Experience podcast, and a bit of a wanderlust.As one of the co-founders of he … Web: Detailslast_img read more

Maurizio Sarri reveals Arsenal’s advantage over Chelsea in Europa League final

first_imgMaurizio Sarri has questioned his squad’s motivation (Picture: Getty)Maurizio Sarri admits Arsenal may have more motivation than his Chelsea side in the Europa League final next Wednesday.The Gunners take on Chelsea in Baku, Azerbeijan knowing that only a win will give them a spot in next season’s Champions League.Unai Emery, a three-time winner of the Europa League, will also see his budget boosted from around £45m to £75m should the Gunners lift the trophy for the first time.Chelsea, on the other hand, have already secured their spot in next season’s competition thanks to their third place finish in the Premier League.ADVERTISEMENT Advertisement Advertisement Metro Sport ReporterWednesday 22 May 2019 2:36 pmShare this article via facebookShare this article via twitterShare this article via messengerShare this with Share this article via emailShare this article via flipboardCopy link2.8kShares Emery has won the Europa League on three occasions (Picture: Getty)Asked whether Arsenal would be the more motivated of the two sides, Sarri replied: ‘It’s a risk of course.AdvertisementAdvertisement‘On the other hand we have to consider the pressure. At the moment we risk having less motivation than our opponents.‘But they might have more pressure than us. There is a positive and negative side to both.‘We didn’t want to play this final for the Champions League, as I said a few months ago we wanted the Champions League through the Premier League, now we want to play for a trophy’.More: Arsenal FCArsenal flop Denis Suarez delivers verdict on Thomas Partey and Lucas Torreira movesThomas Partey debut? Ian Wright picks his Arsenal starting XI vs Manchester CityArsene Wenger explains why Mikel Arteta is ‘lucky’ to be managing ArsenalN’Golo Kante is expected to be fit for the final in Baku after training with his team-mates in London today.Antonio Rudiger, though, is set to miss out with a knee injury.Sarri also confirmed he expects to have Ruben Loftus-Cheek available again in late October after the midfielder’s Achilles surgery.MORE: Ole Gunnar Solskjaer consulted Ryan Giggs over £15m Daniel James transfer Maurizio Sarri reveals Arsenal’s advantage over Chelsea in Europa League final Commentlast_img read more

Champion surfer Julian Wilson’s $4m-plus payday off his home

first_imgWhat an amazing view to wake up to. Loads of room for Wilson’s board collection in the garage.“It sold north of $4m,” she confirmed, with the property unconditional and settlement set for 2pm Friday.More from newsParks and wildlife the new lust-haves post coronavirus16 hours agoNoosa’s best beachfront penthouse is about to hit the market16 hours agoWilson had bought the house for $3.25m just three years ago but now spends most of his time offshore on the international surfing circuit.His most recent win — the Quiksilver Pro France 2018 in Hossegor, France — came just over fortnight after letting his home go to market. The home received a regional commendation in 2009 from the Australian Institute of Architects.The award-winning home received a regional commendation in 2009 from the Australian Institute of Architects.“Set on an elevated site, fresh ocean breezes and an abundance of natural light fill the home, while banks of louvre windows and stacking doors allow you to feel as though you live on top of the world.” The home was designed by renowned Noosa architect Tim Ditchfield. FOLLOW SOPHIE FOSTER ON TWITTERcenter_img Julian Wilson in action at the Quiksilver and Roxy Pro France 2018 mid last month. Picture: AAP Image/Supplied by World Surf League.Ms Sellman said offers had been made on the property before listing, but the firm wanted to test what it would get on the open market.One of the original offmarket bidders outlasted other parties to seal the deal.“The first buyer really wanted it. They were big fans of Tim Ditchfield’s work, the architect.” Ms Sellman, who marketed the property with colleague Mike Hay, said it was a very successful campaign. “Everyone’s happy all around.” Australian surfer Julian Wilson after winning the Quiksilver Pro France 2018 in Hossegor, France. Picture: AAP Image/Supplied by World Surf League.WORLD number three surfer Julian Wilson is significantly richer after a $4 million-plus oceanfront payday for his jawdropping Queensland home.Wilson, who was praised as a hero worldwide for swimming towards former world number one Mick Fanning after a shark attack, grew up in the Coolum Beach area and bought a home there three years ago.His architectural masterpiece in Peregian Beach — designed by highly sought after architect Tim Ditchfield — hit the market in late September and within a week Wilson accepted an offer on it.His agent Rachel Sellman of Century 21 Conolly Hay Group told The Courier-Mail that “the property went under contract within seven days of going to market and it was a multiple offer situation”. Video Player is loading.Play VideoPlayNext playlist itemMuteCurrent Time 0:00/Duration 0:51Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:51 Playback Rate1xChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedQuality Levels720p720pHD576p576p432p432p270p270pAutoA, selectedAudio Tracken (Main), selectedFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.This is a modal window. This modal can be closed by pressing the Escape key or activating the close button.Close Modal DialogThis is a modal window. This modal can be closed by pressing the Escape key or activating the close button.PlayMuteCurrent Time 0:00/Duration 0:00Loaded: 0%Stream Type LIVESeek to live, currently playing liveLIVERemaining Time -0:00 Playback Rate1xFullscreenStarting your hunt for a dream home00:51last_img read more

Bill to allow gay adoption launched by Greens 14 Oct 2012The Greens have drafted a bill to overhaul adoption laws and allow adoption by same-sex couples, saying legislation about to be debated by Parliament doesn’t guarantee New Zealand’s antiquated legislation will change. The member’s bill by Kevin Hague would enable gay adoption, something already being considered in two Labour bills already before Parliament by MPs Jacinda Ardern and Louisa Wall. Hague’s bill is the result of cross party work with National MP Nikki Kaye. Labour was part of that work until MP Jacinda Ardern pulled out of the group last year and drafted her own bill to overhaul adoption laws. While Hague’s bill has to be drawn from the member’s ballot before it is debated by Parliament, Ardern’s bill is expected to have its first reading within the next month. Hague today said the Greens would not support Ardern’s bill because it required the Law Commission, which reviewed the 1955 Care of Children Act in 2000, to draft a bill and then for the Minister of Social Development at the time to introduce that legislation. Even in the best case scenario, under Ardern’s bill it would be two or three years before a law was drafted, he said….The controversial issue of gay adoption will be addressed in Wall’s bill which legalises gay marriage, therefore enabling gay adoption by defining same sex married couples as spouses. Wall’s legislation is a conscience bill which has already passed its first reading. Ardern’s bill is expected to fail its upcoming first reading without the support of the Greens. Hague said his bill would modernise adoption in New Zealand so all adoptions are open unless there are exceptional circumstances. It also removes restrictions on the kinds of people who can adopt so adoptive parents are selected in the best interests of the child. It enables the Maori cultural practise of whangai, where children are raised by other members of the whanau, and enables children born through surrogacy to be adopted. read more

Police cruiser crashes into tree after colliding with other vehicle

first_imgAuthorities in Miami are currently investigating a multi-vehicle crash that caused a police cruiser to crash into a tree.The incident occurred Monday morning along Northeast 175th Street and 19th Avenue in North Miami Beach.Not much is know about the cause of the crash at this time, however, authorities are reporting that the officer collided with another vehicle and that the impact of the crash caused the cruiser to strike a tree.It is unclear if any injuries have been reported.This is a developing story.last_img read more

Goals by Edinson Cavani, Di Maria qualify PSG for French Cup Round of 16

first_imgParis: Goals by Uruguayan Edinson Cavani and Argentinian Angel di Maria gave defending champions Paris Saint-Germain a 2-0 victory over Strasbourg, qualifying them for the Round of 16 in the French Cup.PSG, champions of the tournament for the last four years, took the lead with a goal from Cavani after just four minutes, but had to wait until the 80th minute for the second score, a goal from Di Maria that relieved the tension at the Parc des Princes Stadium here on Wednesday, reports Efe.Worrisome was an injury of PSG’s Neymar who left the field after rolling his ankle in the 60th minute.The Spaniard Jese Rodriguez entered the squad of German coach Thomas Tuchel for the first time this season. He came on in the 92nd minute to replace Cameroon’s Maxim Choupo-Moting.In other matches Dijon, who flirt with relegation in the Ligue-1, eliminated fourth-placed Saint-Etienne by winning 3-6 at Stade Geoffroy-Guichard. Dijon won in Saint-Etienne with a hat-trick and three assists by Tunisian Naim Sliti to book a place in the Round of 16.Rennes, who beat fourth-placed Saint Pryve 2-0, and Caen, who won 6-0 against sixth-placed Viry-Chatillon with two goals from Tunisian Saif-Eddine Khaoui, also went through. IANS Also Read: Sports Newslast_img read more

Administration has no permanent plans for The Lot

first_imgWith the opening of the Ronald Tutor Campus Center, USC administrators say they still have no concrete plans for The Lot, a temporary food court that was erected during the construction of the campus center.Empty · The company DormBikes has been using The Lot for storage. Administrators said they have no permanent plans for the space. – Dan Doperalski | Daily TrojanThe Lot, opened in 2008, was home to a food court with quick options such as ZAO Noodle, Red Mango and Wolfgang Puck. It is no longer in operation, but the building is still standing.USC Hospitality, to whom The Lot was leased, handed the space over to the university in June once campus center construction was complete, USC Hospitality Director Kris Klinger said.Now that the campus center has replaced The Lot as the central on-campus eating space, the question remains of what will happen to The Lot.Though not a definite course of action, one option the university is considering is using the building for “surge space,” said Joe Back, associate senior vice president for campus development and facilities management.“This is essentially space where groups could be moved into temporarily while work is being done on their normal spaces. It would give the university flexibility to be able to move people [around],” Back said.This could provide USC with a commodity it rarely enjoys: extra space, Back said.Plans currently include installing additional bicycle parking behind the old kitchen of The Lot, he said.“Extra bike racks would be good. I have noticed an increase in [bike] traffic around the campus center now that The Lot is closed,” said Anna Lyon, a junior majoring in anthropology.Currently, the company DormBikes is using The Lot as storage for its bike inventory.Despite the surge space idea and the addition of bike racks, the future of The Lot still remains very much up in the air.“There has been no indication of any immediate plans from the university,” Back said. “What is happening now is mostly exterior work, which should be done in about a week or so. My office will be involved with interior renovations once [a final] decision is made.”Lyon said keeping The Lot open as a food court would help decrease the problems of crowding and traffic at the campus center as well as provide a wider array of food options.“It would have been good to have both open if each had different kinds of food. [One] could have junk food and the other [could be] more classy,” Lyon said.However, Eliza Papazian, a sophomore majoring in health and humanity, said she is pleased with the campus center, calling the space an architectural success.“The campus center is much better [than The Lot], mainly because it’s new and cleaner. It’s more comfortable because there is more seating and space,” Papazian said.Students are still voicing a variety of concerns, however, about the campus center. Several key complaints included the long lines and crowding, high prices and limited food choices.“It’s OK, but it doesn’t have Wolfgang Puck, and there aren’t a lot of healthy options,” said Chris Florquist, a senior majoring in economics. “There seems to be a gap between what the campus center serves and what students need. Good, healthy food is difficult to find.”last_img read more

Women’s hockey: Badgers make easy work of Minnesota State in first round of WCHA Playoffs

first_imgThe No. 1 University of Wisconsin Badgers are off to a hot start in the WCHA Playoffs yet again.The Badgers outscored Minnesota State University by 13 total points over the weekend, winning Friday’s game 7-0 before turning around and downing the Mavericks 6-0 on Saturday.Goaltender Ann-Renée Desbiens notched her 14th and 15th shutouts of the season. It is the fourth time the senior star has refused to allow a single goal in an entire series.Women’s basketball: Badgers take last home game en route of consecutive winsThe University of Wisconsin women’s basketball team (8-20, 3-12 Big Ten) capped off their home campaign Wednesday evening by beating Read…Senior Sarah Nurse led the Badgers with her third career hat trick. She now has 23 goals and 23 assists on the season. Her 46 total points is a career high for Nurse.Head coach Mark Johnson was thrilled with the way his team has been playing heading into this weekend.“We played six good periods from the team,” Johnson said. “I like the energy and excitement that the players had in both games. We’re excited to get involved in the playoffs.”Johnson and the Badgers are looking to win their third straight WCHA tournament this year. To do that, they will need to have another strong showing against the University of North Dakota this weekend. Wisconsin won all four games against the North Dakota team in the regular season this year, but the Fighting Hawks narrowed the competitive gap in their last two games against UW.“The two games here in Madison were tight checking,” Johnson said. “It was sort of like playoff hockey during the regular season.”Men’s hockey: Border Battle chapter 2 unfolds in MinneapolisThe No. 19 Badgers head to Minneapolis this weekend to take on the No. 4 Gophers in a battle for Read…Johnson has been especially impressed with junior forward Emily Clark. She totaled 6 points in the weekend series against the Mavericks and now has 42 on the season. Clark started Sunday’s game with a goal just 32 seconds into the first period.“She had good energy, a great stride and quickness,” Johnson said. “Her first goal to start the second game was just a great individual effort.”Clark looks to continue her hot streak against NDU this weekend. The Fighting Hawks come into the game off a series win over Ohio State in the previous round. Both the Badgers and the Fighting Hawks will travel to Minneapolis this weekend for the semifinal round of the WCHA Final Face-Off Tournament.The teams will battle it out for a chance to play the winner of the University of Minnesota, Twin Cities/Minnesota, Duluth series in the championship game Sunday. The first puck drops at 2 p.m. Saturday in Minneapolis.last_img read more

Quarantine brings new challenges to athletics community

first_imgMen’s volleyball junior libero Cole Paxson is one of many in the USC athletics community forced to adapt to new circumstances as a result of the coronavirus pandemic.  (Ling Luo | Daily Trojan) Eure’s hunch was quickly proven to be accurate, as the NCAA announced subsequent suspensions of competition shortly thereafter. Within just 24 hours, professional leagues both domestic and abroad announced similar cancellations with no immediate plans for return.  Paxson said the emotions following the call were primarily those of disappointment and disbelief. Preparations and travel plans for postseason play were well underway for winter sports, and spring sports had just kicked off. Those involved with USC’s men’s basketball team were either on their way to or already in Las Vegas for the Pac-12 Tournament. “It kind of hit us pretty hard,” Paxson said. “The next morning, just everything was done like we put in work for the entire year, and then everything’s just gone.” “For us, it’s focusing on the 2020 season — getting prepared for that,” Kelley said. “And that’s all sports included.” “There’s nothing we can actually cover, like there’s nothing actively happening,” Eure said. “So I think that’s the biggest challenge: kind of rehashing old storylines or looking into the history of things.” On the collegiate level, athletes and staff at USC were forced to press pause with seasons in full swing. As for USC’s chief marketing officer, Craig Kelley, things could not have happened at a more chaotic time. Kelley and members of the athletic department staff were in Las Vegas for a busy week of meetings with the Pac-12 Conference and business partners. Kelley said that after initial conversations with athletic director Mike Bohn and others, he quickly became aware that the week’s festivities would not continue as planned.  As a sports fan, Paxson has tried to find entertainment by consistently checking in on ESPN programming, but the lack of live sports has made it challenging to find content worth watching. For Kelley, although his staff is remote, the priorities are staying consistent.  “I was like, ‘Well, this could have been our last game of the season. That kind of sucks for the seniors if this is it,’” Paxson said. “And then we woke up the next morning, and our coach calls and was telling us that the season was over.” Paxson said his teammates have been advised by USC sports psychologists to maintain the routines they had been practicing on campus. Part of that routine is meeting regularly with coaches and teammates, Paxson added, which now happens over Zoom. For Eure, things haven’t been too out of the ordinary from the reporting side of things. She said she has to make slight adjustments to make her technology work seamlessly but that the real difficulty lies in finding stories.  For Kelley, the most challenging part of quarantine has been helping his two young daughters with their math homework.  When the NBA announced the indefinite suspension of its season in response to the coronavirus pandemic on the evening of March 12, the world of sports was sent into a frenzy. “Really valuing your job for what it is, and also just how much your relationships with friends and family are so important,” Eure said. “When you’re going through something like this, everyone really leans on each other.” “I think this made me realize sometimes as a sports reporter, you can get overloaded with sports, and you’re like, ‘I just don’t want to see another highlight,’” Eure said. “Now I’m like, ‘Give me any highlights’ … I think my roommate was watching some random Rams game from, like, two seasons ago or something, but I heard the whistles from upstairs and there was something about whistles happening — it was so exciting.” “The technology side wasn’t that difficult,” Kelley said. “I think the hardest part for us was the removal of the athletic events. It obviously changes the scope of our work.” Kelley’s marketing team has been tasked with trying to find new ways to keep fans engaged in the absence of live sports. While the shift to working from home has been relatively successful, sustaining interest and engagement has been an ongoing battle.  “I try to wake up around the same time … and make a good meal and then just try to continue out my day like it’s normal,” Paxson said. Various USC beat reporters were hustling to keep up at a time when winter and spring sports were in action, spring football had just begun and the annual recruiting cycle was in full swing.  From a student-athlete’s perspective, junior men’s volleyball player Cole Paxson said he and his teammates became aware of the severity of the situation following a Wednesday-night matchup with Concordia in Irvine. By the end of the evening, word had spread and players were aware of the NBA’s decision to suspend its season and the potential ramifications the decision would have on their own.  Paxson, Eure and Kelley all touched on not taking things for granted after seeing how quickly sports can be taken from those involved in them. With the NBA taking such a definitive stance, there was a growing belief within the college sports community that the clock was ticking.  “Right as spring practice ended, that’s when the NBA [postponed] their season,” producer Keely Eure said. “I think that, seeing the sports world, a professional sport, suspend their season … it just felt like if professionals are not playing, how are you going to make students play? And so that for me was when it became really serious.” Finding ways to get their fix of sports content has been a challenge for athletes and employees alike with the widespread absence of live sports.   “My kids definitely keep me busy,” Kelley said. “It’s been far more challenging than I anticipated because of the schoolwork side of it, more so than my own job.” Eure stressed the importance of understanding priorities at a time like this.  Eure’s life at home during the pandemic has given her a greater appreciation for the role sports play in her life.last_img read more

Murray continues Wimbledon defence

first_imgTop seed Andy Murray is in second round action at Wimbledon today.The defending champion is in the second match on Centre Court, taking on the dreadlocked German Dustin Brown.Following them will be the meeting of fourth seed Rafa Nadal and American left-hander Donald Young.Jo Konta opens up events on Centre – the seventh seed faces Croatia’s Donna Vekic. Photo: © pixabay Second seed Simona Halep is due on last on Number One court, facing the world number 97 Beatriz Haddad Maia.And after Monday’s emotional scenes in her first round press conference, Venus Williams returns to action against Qiang Wang of China.last_img read more